The best way to contact us is email. Please direct all messages to the appropriate department. If you send email to an inappropriate department, it may take longer to get a response. The departments at Switch Online are as follows:

• Requests for general information: info@switchol.com
• Billing information: billing@switchol.com
• Technical support: support@switchol.com
• General comments: feedback@switchol.com
• Abuse Reports: abuse@switchol.com
  Note: when filing an abuse report, please forward the abusive email with all headers included.

For live, online, technical support, please go to our homepage and click on the WebDesk banner. A Switch Online representative will be happy to assist you.

If you would like to contact us by fax, please do so at (443) 782-2642.

This service is designed for you, the savvy internet user. The reason we are able to offer such a great rate on high quality internet access is that we have eliminated the services you do not require. Switch Online provides no basic telephone technical support. But, if you really have a problem connecting or need additional assistance with your switch online account, please give us a call at 866-843-7948.